Shipping policy

Who is your shipping carrier?

We use Australia Post for all our shipping.  In all cases a signed "Proof of Delivery" is required. If delivery is attempted and nobody is available to accept the parcel, in most cases a card is left at your premises and the parcel will then be held at your local post office for collection.

Delivery to remote locations

Yes, we deliver Australia wide even remote locations. 

 

Delivery times

Times for delivery can vary between 5-10 working days depending on the product and where it is being delivered to. We will contact you if there are any delays due to back orders. 

 

Can I track my order?

Yes we provide a tracking number by email when the order has been despatched, so you can keep checking on the progress throughout the delivery time.

 

Can I pick up my order?

Yes, pickup is an option if you are in Sydney, willing to pickup from our showroom in Hoxton Park. Please indicate this in the notes section of the order and we will contact you once its ready to be collected as stock needs to be shipped from our warehouse

Do you ship overseas?

Yes, however freight will be charged accordingly, with a flat rate of $35.00. If goods are bulky freight will need to be confirmed.

Will you ship to a PO Box?

Yes, providing you are able to receive packages from your PO Box, your package will arrive. 

Shipping during the Christmas period?

To avoid delays we advise leaving extra breathing room on your orders to make it in time, to minimise the risk of any disappointment. Our cut off times for Christmas delivery